LOCAL OFFER
NEIGHBOURHOOD AND COMMUNITY STANDARD
Neighbourhood Management
Abandoned Vehicles
We will investigate reports of abandoned, unroadworthy or untaxed vehicles (including trailers and caravans) on Magna - owned roads, car parks, gardens communal areas, garage forecourts or other land within 5 working days. This will usually involve visiting the site, putting a notice on the vehicle, and starting enquiries with the DVLA to find out who owns the vehicle.
We will remove vehicles, including trailers and caravans, which are on Magna -owned roads, car parks or other land, and which pose a serious risk to health & safety. This includes burnt out vehicles, vandalised and unsecured vehicles, and vehicles with broken window glass. We will do this as soon as we become aware of them, and, where necessary, without notice.
Neighbourhood Inspections
We will ring a few residents in advance of the walkabout to see if there are any particular issues of concern in the neighbourhood.
Where practical and possible, we will arrange at least one meeting place on each walkabout for residents to discuss issues of concern in the neighbourhood.
Cleanliness, Safety and upkeep of Common Areas
We will carry out grounds maintenance work in all common areas including grass cutting, hedge and shrub pruning.
We will encourage and help tenants to take part in decisions which affect the management and maintenance of their neighbourhood.
Our Neighbourhood Caretakers will monitor common areas to ensure they are clean and safe and take action to make sure they remain clean and safe.
We will publish and make available to residents, standards about our cleaning and caretaking service.
We will carry out satisfaction surveys with residents who pay a service charge for communal area cleaning, caretaking and grounds maintenance at least once a year.
Local Area Co-operation
We will work with tenants and residents, other agencies such as Local Authorities, town and parish councils, other housing associations, the Police, Waste Management Contractors and voluntary organisations, both informally and formally through contracts and agreements, to get the best possible outcome for our communities.
Anti-Social Behaviour
Where we are provided with a complainant’s contact details, we will acknowledge reports of nuisance, anti-social behaviour and harassment in writing within 1 working day of receiving a report. The letter will tell the complainant who will deal with the reported incident, and give a target response time.
We will record and investigate reports received from victims, third parties, and those made anonymously, verbally or in writing, including e-mail.
We will agree action plans with victims or complainants who report nuisance and anti-social behaviour. The action plan will include agreed timescales and method of feedback on progress.
We will publish and make available to residents, guidance about keeping pets. We will involve residents in drafting this guidance.
When investigating reports of nuisance, anti-social behaviour and harassment, we will seek the complainant’s consent before disclosing their details, and involving other agencies.
We will respond to reports of harassment within 1 working day.
We will remove racist or other offensive graffiti within 1 working day of receiving a report. We will photograph the graffiti and send the photos to the relevant Hate Crime Officer before removing it.
We will consult complainants before a case is closed.
We will carry out a satisfaction survey with the complainant (where we have contact details) when the case is closed.
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