Home owner participation & consultation
Participation
We are committed to leaseholder involvement and participation. We do this in a number of ways, including:
• Tenant Panels: Tenant representatives meet at the Tenant Area Panels (MHA) and at the Tenants’ Panel (MWS), which are open to all leaseholders to attend. Leaseholders are able to place items for discussion on the agendas of these meetings and receive help from staff in presenting these items. Tenant representative contact details can be found in Opendoor.
• Residents’ Associations: We recognise that residents’ associations are an important way of involving and consulting with leaseholders in the management of their homes. We will help residents to promote, set up and run such associations.
Consultation
We will consult with leaseholders about:
• any policies which have a direct impact on them
• services provided or proposed changes to services provided
• major maintenance and improvement works that we plan to undertake. These works include such things as new roofs, double glazing and external redecoration The method of consultation will depend on the number of leaseholders affected.
Consultation methods include:
• Tenant Area Panels (MHA)
• The Tenants’ Panel (MWS)
• Meetings, for example to discuss proposals for major works to blocks of flats
• Home visits
• Surveys
• Questionnaires
• Focus Groups. For example, the MHA Service Charge Focus Group meets bi-monthly and is consulted on any service charge issues which may affect leaseholders.
• Tenants’ Conferences and seminars
• Opendoor
• Leaseholders’ newsletters
• Written material, for example to comply with the consultation requirements set out in the Commonhold and Leasehold Reform Act 2002.
We will review the results of consultation exercises and feed back the results. |