How we deal with ASB
We’re firmly committed to tackling anti-social behaviour and harassment experienced by, or perpetrated by, our residents. We’ve a pro-active approach and will use whatever solutions are available to us to resolve problems. We encourage anyone who is suffering from racial or other harassment, or any other form of anti-social behaviour, to let us know. We’ll deal with complaints in confidence where necessary, and we can offer support to victims.
We take dealing with anti-social behaviour extremely seriously, but getting the right result can often be a lengthy and frustrating process.
Witnesses are often frustrated by having to keep diaries up to date, but if they are called to give evidence, they understand why this is so important. Giving evidence can be an intimidating and unpleasant experience. We can offer help and support when needed.
When an anti-social behaviour case has been closed, we ask complainants what they thought went well and what not so well, and look at how we can improve the service.
The Anti-Social Behaviour Act 2003 came into force in 2004. Under this act, we are required to:
Prepare a policy and procedures for dealing with anti-social behaviour;
Publish statements of this policy and procedures;
Ensure that statements are available for inspection, and that a summary of the statements is available, free-of charge, to anyone requesting it.
Racial and other harassment
Our equal opportunities and diversity policy makes it clear that we have a duty to ensure that all tenants, leaseholders and licensees are able to enjoy the peace and comfort of their homes, free from any kind of harassment.
We will take all complaints about incidents of racial, sexual or other forms of harassment very seriously and investigate them sensitively.
If the complaint is substantiated, we will take action against the perpetrator of such harassment. We will take action whether the perpetrator is one of our
residents, employees, contractors or Board members.
If any resident harasses others on the grounds of race, gender, disability, colour, religion, marital status, ethnic or national origin, nationality, political
beliefs, age, class, unrelated criminal offences, sexual orientation or any other condition not justified in law, this may be a breach of their tenancy and could
result in them losing their home. |